Privacy Policy
Last updated: April 2026
TechGently ("we", "us", or "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights.
What we collect
- Name and email address — provided when you sign up, used to send you answers and manage your account.
- Tech questions you submit — stored to generate your answer and maintain your question history.
- Payment information — handled entirely by Stripe. We never see or store your credit card details.
- Basic usage data — standard server logs (IP address, browser type) for security and debugging.
How we use it
- To answer your tech questions and send replies by email
- To manage your subscription and billing
- To improve the service
- To contact you about your account if necessary
What we don't do
- We do not sell your data to anyone.
- We do not share your information with third parties except as needed to run the service (Stripe for payments, Postmark for email delivery).
- We never ask for your passwords or remote access to your devices.
Data retention
Your account data and question history are retained while your subscription is active and for up to 90 days after cancellation. You can request deletion at any time by emailing us.
Your rights
You can request access to, correction of, or deletion of your personal data at any time by emailing [email protected].
Cookies
We use only essential session cookies — no tracking or advertising cookies.
Security
All data is transmitted over HTTPS. Payment processing is handled by Stripe, which is PCI-compliant.
Contact
Questions about this policy? Email us at [email protected].